They should have received an email and/or a text SMS.
Sometimes, the email might land in spam/junk mail if they don’t whitelist Zeemart's email address. To prevent this from happening, inform your supplier to whitelist firstname.lastname@example.org
On some occasions, some salespersons declined to provide their information to us and so the automated email only reaches the customer admin email.
The email sender name is
Subject Header: (Order#) - New order from (Buyer Company)"
Check in with your Community Managers to verify.